Refund Policy

Thank you for shopping with Woven on Country. We take pride in the quality of our jewellery, and we want you to be completely satisfied with your purchase. Please read our refund policy carefully.

 

1. Change of Mind
We do not offer refunds for change of mind or if you decide that the product no longer meets your expectations after purchase. Please choose your items carefully before completing your order.

 

2. Refunds in Accordance with Australian Consumer Law
We offer refunds for faulty, damaged, or defective products in accordance with Australian Consumer Law. If your product is found to be faulty, not as described, or does not meet the promised quality, you are entitled to a refund, repair, or replacement.

 

3. Exclusions
We do not cover:

• Normal wear and tear (e.g., scratches, tarnishing, fading due to regular use)

• Accidental damage (e.g., drops, mishandling)

• Misuse (e.g., exposure to harsh chemicals or inappropriate cleaning methods)

 

4. Refund Process
To request a refund, please contact us within 7 days of receiving your item. After we receive your request, we will guide you through the process. Please note the following:

• You must return the item in its original condition and packaging before a refund will be processed.

• The cost of return shipping is the responsibility of the purchaser, unless the product is faulty or damaged.

Once the item is returned and inspected, we will process the refund to your original payment method.

 

5. How to Contact Us
To initiate a refund, please contact us here.
In your message, include your order number and the reason for the return. From here you might be asked to send photos of the faulty product to help the returns process.

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Thank you for your understanding, and we appreciate your support of Woven on Country.